News
Upcoming Events
Webinar Series on Customer Service, Improving Patient Experience and Achieving "Always" Satisfaction
Save the Date!
CRHC will host a series of webinars presented by Impact! Communcations entitled Fail-Safe Strategies for Achieving “Always” Patient Satisfaction in the Real Rural World.

This three part series (two, 1-hour webinars and one 2.5-hour onsite workshop) is designed to give participants solid and immediate strategies and tools to:
  • Identify strengths and improve areas of weakness with respect to internal communication and patient interaction
  • Create an awareness of how personal behaviors impact patient perceptions
  • Formulate a right-sized strategy that cements behaviors for an “always” culture of commitment, reinforcement and accountability
  • Teach every employee how to speak directly to the heart of any patient-satisfaction survey tool

More information to come on the following webinars:

    The Challenge of Change – Part One Webinar – August 19, 2013 – 11 am - 12 pm MT
    The Promise of Excellence – Part Two Webinar – September 10, 2013 – 11 am - 12 pm MT
    Shift Happens! Making the Connection between Customer Service, Culture Change and Communication – Part Three Workshop - October 16, 2013 at the Annual CAH Workshop

Details and registration to come! Please contact Caleb Siem at cs@coruralhealth.orgwith any questions or for more information.

Annual CAH Workshop
Save the Date for October 16, 2013!
The workshop will be held at the Hotel Elegante Conference and Event Center (formerly Crowne Plaza) in Colorado Springs, CO.

Including Shift Happens! Making the Connection between Customer Service, Culture Change and Communication – Part Three Workshop of the Fail-Safe Strategies webinar/workshop series as a break out session.

Details and registration to come! Please contact Caleb Siem at cs@coruralhealth.orgwith any questions or for more information.

CAH Financial Workgroup Webinar
All Colorado CAHs are invited to join the quarterly webinars of the CAH Financial Workgroup. The 2013 webinars will be held on March 20, June 19, September 18, and December 18. For more information, contact Caleb Siem cs@coruralhealth.org.

CRHC’s iCARE Webinars
iCARE webinars take place the 2nd Friday of every month. Click here to view the webinar schedule. Webinars during the even months are from 11:00am-12:00pm. Webinar during the odd months are from 11:00am-12:30pm. Webinar information will be sent out to participants prior to each session. Details and Registration coming soon!

Please contact Caleb Siem cs@coruralhealth.org for registration and questions.

CAH Quality Network Calls
Bi-monthly calls for CAHs to discuss quality improvement best practices, updates, and education.  All calls are from 11:00am-12:00pm MST.  For more information, email cs@coruralhealth.org.

  • 2013 Dates: January 17, March 21, May 16, July 18, September 19, November 21
Past Events

Regional CAH Quality Improvement Workshops
13 facilities recently participated in the CAH Quality Improvement Workshops that were held throughout the month of April in Walsenburg, Aurora and Rifle.

Loan Repayment/Rural Job Opportunities
Save the Date: March 27th, presentation to University of Colorado Internal Medicine Residency program.

CAH Swing Bed Webinar Series
Part I - March 15, 2013, 11:30am-1:00pm
Part II – March 22, 2013, 11:30am-1:00pm

Utilization Management for CAHs Webinar 2/22/2013

"The Surveyors are Coming! Is Your CAH Ready?” Webinar 2/1/2013

The webinar focued on the most common CAH Medicare Conditions of Participation deficiencies cited throughout the nation. For each deficiency, the CoP was reviewed and defined, and process improvement methods (i.e. changes in policy or practice, etc.) on how to be in compliance with that CoP was discussed. This webinar also reviewed the newest revisions/additions to the Medicare CAH CoP’s.

Objectives:
1. Review and discuss the top deficiencies received by CAHs in the state of Colorado and nationally.
2. Review the Medicare Conditions of Participation that relates to each deficiency.
3. Discuss process improvement methods to be used to meet these deficiencies.
4. Discuss and review the latest changes related to the CAH Medicare CoP's.

2012 Annual CRHC CAH Workshop 10/24/2012

The Annual CAH Workshop brings together Colorado CAH leadership to network and discuss Colorado’s CAH program strategic priorities, current updates, and issues impacting Colorado’s CAHs.

Webinar: Reducing Costs and Improving Effectiveness…You Really Can Do Both at the Same Time

This webinar discussed recent successes and techniques rural facilities have used to improve their care and business processes through the application of a new CRHC service offering, Lean Sigma Healthcare (LSH). Rather than adding another layer of complexity to your already overloaded staff, LSH provides them with a project management framework that ensures the projects you are now doing are completed on time, within budget, and have the staying power to achieve their objectives over the long run.